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Privacy policy

Thank you for browsing the Atmosphäre website and familiarizing yourself with our privacy policy (hereinafter referred to as the "Policy").

By browsing our website or using our platforms or services, you acknowledge that you have read and understood this Policy, and you agree that your personal information and data will be managed in accordance with it, where applicable.

Our Privacy Policy includes the following points:

  • Objective of the confidentiality policy
  • Methods of obtaining consent
  • Personal information collected
  • Data processing purposes
  • Data collection objectives
  • Treatment processes used
  • How to access and manage your personal information
  • Sharing and reasons for sharing personal information with third parties
  • Storage and personal information
  • Control files and profilage technologies
  • Entry into force
  • Other information

Objective of the confidentiality policy

This Privacy Policy aims to inform our users about how we collect, use and protect their personal information.

To guarantee this protection, Atmosphäre makes sure to seek an individual's consent before collecting, processing and disclosing information that could identify him or her.

The purposes and methods by which Atmosphäre, or anyone acting on its behalf, will manage their personal data are explained in this Policy. It is written in simple terms to ensure full understanding and informed consent on the part of users.

Methods of obtaining consent

We make sure to obtain consent before collecting personal information from anyone. This consent may be explicit or implicit, and may be given either by the individual himself or by an authorized representative.

We ask for explicit consent, whether orally, electronically or in writing. However, implied consent can be inferred from actions or non-actions of an individual. For example, providing a name and telephone number to obtain a response is perceived as implicit consent to the collection of this information. When determining the type of consent required, we assess the nature of the personal information, the purpose of its collection and the expectations of a person in a similar situation.

If we intend to use personal information for another purpose, we will specify this new finality and consent will be sought again.

In certain situations, such as a government request, it may not be possible to obtain the individual's consent to process his or her personal information. We undertake never to share this information outside the terms of this Policy, unless we are required or authorized to do so by law.

Personal information collected

Atmosphäre may collect personal information in a variety of ways, but always lawfully and only for clearly stated finalities, as set forth in this Policy, or where permitted or required by law.

The personal information we collect, and its level of sensitivity, may differ depending on the nature of your interactions with Atmosphäre. It is therefore essential for us to clarify what information we use.

We take great care to protect all personal information collected. We pay special attention to data such as :

  • Name and contact information: Last name, first name, e-mail address, mailing address, telephone number and other similar information used to communicate with you.
  • Justificatifs d'identité: Passwords, secret questions/answers and similar information to secure access to your account.
  • Demographic data: Information such as your age, gender, country and preferred language.
  • Subscriptions: Information about your subscriptions to our communications.
  • Browsing: Data related to your use of our websites and tools. This includes the data you provide or that is generated by your interactions and the history of your communications with our team.
  • Support: Information provided in response to requests for assistance.
  • Preferences: Information about your tastes and interests, inferred or directly supplied.
  • Inputs: Textual or handwritten data and associated information.
  • Other data: Additional information collected during your browsing.

Data processing purposes

We and our partners use technologies that collect non-critical information from your device to improve our offerings and present ads and content tailored to your preferences. You can choose to accept or refuse some of these finalities.

  • Essential and secure: We use technologies and fichiers ("cookies") that are essential to ensure the optimal operation and security of our online services. They cannot be disabled. They help us and our partners to secure your connection by recording your identification information, to adapt your interface (e.g. choice of language), to reduce the sending of fraudulent forms and to remember your preferences regarding the use of technologies that collect your information.
  • Experience analysis and optimization: The data collected by these technologies plays a crucial role in constantly enriching your browsing experience. They help us and our partners to understand how you interact with our online services (for example, where you come from and how you navigate) and to evaluate and analyze the use of our platforms by generating statistics and affluence data (such as page views). You may revoke your consent to the use of these technologies at any time.
  • Marketing and advertising: This data helps us and our partners to remember which links you click and which pages you visit on our online platforms. This allows us to better understand your preferences and to suggest offers and services adapted to your expectations. They also facilitate the creation of target groups, i.e. sets of users sharing similar interests, to personalize our advertising campaigns and more effectively assess their impact. You may revoke your consent to the use of these technologies at any time.

Data collection objectives

The data we collect is in accordance with the finalities and purposes set out in our Confidentiality Policy. Here are the reasons why your personal information is collected:
  • To provide a service: We collect and process the information required to meet our commitments and respect our contractual agreements.
  • To optimize and enhance our products and services: Information obtained from your use of our services may be used to evaluate and improve our offerings.
  • To offer personalized products and services The collection and study of information resulting from your interactions with our services guides us in the development of adapted products and services, aimed at fully satisfying your cultural and entertainment needs, including the consideration of specific adjustments for customers in need.
  • To ensure the confidentiality of our customers: The information we collect helps us to confirm the identity and preserve the confidentiality of those who interact with us, whether by telephone, electronically or otherwise.
  • To optimize and enhance our products and services: We collect data afin order to comply with obligations arising from legislation, regulations or international agreements.

Treatment processes used

Atmosphäre attaches the utmost importance to the protection of your personal information and undertakes to process it in accordance with industry standards and norms, solely for the purposes for which it was collected, as stipulated in this Policy or any other specific notice. However, given the security risks associated with transmission over the Internet, total protection of this data cannot be guaranteed. Therefore, any information you transmit to us is sent at your own risk.

How to access and manage your information personal

Atmosphäre ensures that the personal information it holds is as accurate, up-to-date and complete as is necessary for the purposes for which it is to be used.

You have the right to request access to your personal information in order to verify it and to request rectification if it proves to be inaccurate. If you believe that your data is inaccurate or if you wish to consult your information, you can send a request using the contact details mentioned at the fin of this Policy.

We will do our best to provide you with rapid access to your data. However, for security reasons, we may need to confirm your identity.

There may also be situations in which we cannot give you access to your information, for example if this would involve disclosing the personal data of another person who has not given their consent, or if there are legal constraints on such disclosure. If this is the case, we will inform you of the reasons why access has been denied.

If your request concerns data on third-party websites or platforms, please contact these entities directly.

Sharing and reasons for sharing personal information with third parties

Atmosphäre does not disclose your personal information to companies, organizations or individuals outside Atmosphäre, except to our authorized suppliers and partners who require access to such information for the purposes mentioned in this Policy, and in compliance with its provisions, as well as in the following situations:
  • With your permission.
  • For storage on servers, in which case your information may be routed through other jurisdictions. We only use recognized companies with robust confidentiality policies.
  • For external processing purposes: We confier your information to confident companies or individuals to process it on our behalf, according to our guidelines, in accordance with this Confidentiality Policy, ensuring data protection at least as rigorous as our own and complying with any other appropriate security and confidentiality measures.
  • For legal reasons: We share your information outside our company if necessary to comply with applicable laws and regulations or if ordered by a court of law.
Atmosphäre will not sell or rent your personal information to third parties.

Retention of personal information

Atmosphäre retains the information it collects for varying periods of time, depending on the type of information and its relevance to our o􀀁res products and services. Throughout this retention period, Atmosphäre implements physical and technical measures to ensure the security and accuracy of personal information. It is possible that personal information may be stored outside the user's country of residence, particularly if a third-party supplier or other entity to which we transmit information in accordance with this Policy is based abroad. In these situations, personal information may be subject to the laws of the country or territory where it is stored, and local authorities may have access to it. After the finish of the retention period, personal information is deleted.

Control files and profilage technologies

With your consent, Atmosphäre may use fichiers ("cookies"), web beacons, pixels, log files or other technologies to collect certain personal information about visitors to our websites, as well as recipients of our newsletters, invitations and other communications. Cookies are data sent by the server to the browser when a site is visited, making it possible to uniquely identifier the current session. This information may include details such as your IP address, browser type and version, the pages of our site you visit, the date and time of your visit, the duration of your session and other statistics. Please note that our website may contain links to third-party sites. Our Privacy Policy no longer applies once you leave our site. Atmosphäre is not responsible for the collection or processing of personal information by these third parties or via these external sites.

Entry into force

This Policy applies from September 22, 2023. Update: March 19, 2024

Other information

Privacy Officer

If you have any questions, comments or concerns regarding this Policy, please do not hesitate to contact the person responsible: Josiane Bouchard, VP Finance and HR Atmosphäre inc. 17 999-D J.-A. Bombardier Mirabel (QC) J7J 2H8 1.800.773.0737