by Isabelle Fortin, After-Sales Service Coordinator
Atmosphäre offers several levels of maintenance programs to extend the life cycle of your installations and optimize their performance. PRIMA, our inspection, technical assistance and repair service, is provided by our own specialists.
But what does the
PRIMA for seats and stands?
? Find out more about the importance and details of this exclusive Atmosphäre inspection and maintenance service, carried out by our technical team.
Inspection
Our team of experts usually starts with acomplete inspection of the stand. This involves checking the hardware under the stand to ensure that no parts are damaged. This stage also detects any anomalies in the mechanism that could potentially affect its operation during handling.
Next, our specialists inspect the seats. They check each seat and its hardware to make sure there’s no damage to the seat and/or backrest, armrests and folding seat mechanism and hardware.
At the end of the component inspection, the technicians check the operation of the grandstand by opening and closing it. This exercise allows them to see if there are any anomalies in the movement of the stand. If there are any complications, the technicians can run a few tests to sort things out. If one or more parts need to be replaced, the customer will be notified and a quotation will follow if the warranty does not apply.
An inspection report is also given to the customer following our team’s visit, with recommendations if necessary.
Maintenance
Maintenance of the grandstand and seats consists mainly of cleaning, adjusting, recalibrating and tightening all mechanical, hardware, electrical and component parts. That said, if the customer has an inventory of parts for the seats and grandstand, our experts are able to replace worn parts. If parts need to be ordered, the technician reports the information to our office, and a quote will follow as soon as possible.
Training
Deploying and closing the grandstand may seem very straightforward, but to avoid misuse, our specialists can provide a training reminder for the technical team in charge of handling the hall.
Inspection, maintenance and training will preserve the quality and efficiency of your equipment for years to come, while ensuring safe use for your users.
Learn more about our PRIMA maintenance programs and watch our video presentation!
